Store Policies and Other Information
We want you to be satisfied when you make a purchase from us. Please take a few minutes to review our policies. In the unlikely event that something goes wrong, please contact us first so we can help resolve the issue. Your satisfaction is our satisfaction. Here are a few of our most common questions and answers.
We offer combined shipping on most of our items. This is a great way to save money especially if you’re an International buyer. We will pack as many items as we can into one box and ship them together to reduce your shipping charges. Your shipping charges will be based on the total weight of your order. You may need to wait for us to generate a new invoice with the adjusted shipping charges. If you paid immediately and overpaid on shipping, no problem; we’ll send you a PayPal adjustment.
In some cases, combo shipments are unavailable due to the size of item. Combined shipping may not be a option if you are buying several, large “Deluxe” type items.
Normally, we don’t accept offers on single item purchases. If you are considering a large number of purchases we will consider reasonable offers. For instance, if you buy 10 or more items we might decide to cover half the shipping charges. If you buy 10 things we might give you free shipping.
There are no hard rules to offers, please try to keep offers reasonable. Asking for a huge discount for one or two things is most likely not going to happen.
There is a First class shipping option that might be cheaper, but does NOT have tracking capabilities and has slow/erratic delivery times. Since several customers have had issues with this service, we stopped offering this option in 2009. Please do not request this service, we will not offer it.
We only use Priority Mail International or USPS Express for ALL international shipments. This provides us with tracking and reasonable delivery time. We have not lost any international shipments with these services. If you think the shipping costs are too high, please do not place a bid or make an offer.
If you think there is a mistake in the calculator, please contact us and we will review the costs for you.
Return and Refund Details
We accept returns on a case-by-case basis. If we made a mistake we will cover your return shipping costs. Items must be returned in the same condition they were originally shipped out in – if the item was new in a sealed box, it must be returned in the same condition: new and in the same sealed packaging. We specialize in hard to find collectibles. Items that are sealed in original packaging are valued much more than an opened item. Some items may be sold “as-is” with no returns accepted – please review the listing details.
Before any toy can be returned to us, you must contact us first with your transaction number and reason for return. We are not responsible for shipping damages or loss. Damages caused from uninsured shipping will not be covered.
When returning an item we recommend that you use a service such as UPS that provides a tracking number and includes insurance. In addition, we must receive your return within 30 days of your purchase. Once we approve and receive your return, we will issue a credit back. The credit will be for the amount of the toy(s) less promotional discounts and/or coupon codes, kept/items toys and original shipping charges. For example, if you return an item and had a free shipping option or had combined shipping when you placed your order, the full original shipping charge will be deducted from the refund amount. Refund credit may take a few days before it clears back to your account.
We try to list things as accurately as possible. As a seller, there are rare occasions where an item will be sent to you that appears 100% awesome on the outside of a sealed package, and then you open the package, start playing with it and something breaks. We cannot be responsible for defects in manufacturing since it is out of our control. So, any such defects are unfortunately not covered in our return policy. Furthermore, our store sells a lot of secondary market merchandise and a lot of it is rare, expensive and hard to find. So we most likely will not be able to offer exchanges. If you do experience a problem of this kind PLEASE contact us. There may be a solution we can offer or help repair or replace an item/part – you never know till you ask.
Sigh… sorry, no. Please send us an email and we might be able to offer a partial refund or other solution. Most of our collectibles are valuable because they are sealed in package. Once a rare item is opened the value drops dramatically (opened items will vary from 30-75% loss in value).
USPS and UPS are usually the best methods to use for shipping. We often overprotect items with a lot of padding and some of it might seem unnecessary. Please don’t try to save a few dollars by repacking a return in a smaller shipping box and leaving the padding out. In other words, please pack the return item with the same care that it was shipped to you in.